Here at GalEn Merchandise, we value our customers and understand the need for after-sales support. Unlike other fly-by-night online gadget stores, we stick to our warranty policies. BY PURCHASING AT GALEN MERCHANDISE, YOU AGREE AND ACCEPT THE WARRANTY AND REPAIR POLICIES CLEARLY STATED BELOW.
OUR TECHNICAL PERSONNEL.
All our technical team members are well equipped, licensed and certified technicians capable of doing everything from assessing conditions, simple software updates to the most difficult tasks.
The date of purchase is considered as the first day of warranty claim.
Gadgets have life spans and naturally wear and tear over time.
Some brands are also sturdier and more well built, while some give up earlier. This also depends on your usage.
All sales are final. Unit replacement is not possible due to change of color or product model indecision.
BASIS FOR WARRANTY.
Please do not lose the Warranty Slip given to you upon purchase.
No warranty slip, no warranty policy applies – this verifies that you bought the item with that specific serial number from us.
No technical support for items bought outside of GalEn Merchandise.
Always refer to the warranty indicated in the item’s description on the website, not what’s in the box upon purchase.
We do not reissue or keep your information from the warranty slip; it is the customer’s duty to store this form in a safe area.